Introduction
Welcome to the Juniper & Hare website. This website is owned and operated by Juniper and Hare Ltd, a company registered in England and Wales with registration number 14874988. Registered office address The Coach House, Little Bardfield Hall, Little Bardfield, Essex, CM7 4TT.
Our Agreement
These terms and conditions (the "Terms") are the terms which apply when you use the website juniperandhare.co.uk. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by these Terms. Any reference to “Juniper & Hare, "we", "us" or "our" in these Terms is a reference to Juniper and Hare Ltd (trading as Juniper & Hare) and any reference to "you" or "your" means you, the user of the website.
Changes to These Terms
We reserve the right to change or modify these Terms at any time where it is necessary in the course of our business to do so, including for legal, regulatory or security reasons. We will notify you of substantial changes to these Terms, but we encourage you to review the Terms when purchasing any products or services to ensure that you agree to the proposed way in which we will deal with you. If you do not agree to any changes, then please do not use our website. Any changes are effective immediately upon posting to the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
If you have any questions, concerns or comments about our Terms, please contact us using the information and links on our website and we will be happy to assist you.
Your Use of This Website
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects.
You agree that in using the website, you will not: (i) use the website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged or impaired in any way; (ii) use the website for any purpose that could damage the name or reputation of Juniper & Hare or impair the goodwill or reputation associated with our brand; (iii) use the website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the website security measures; nor (v) use the website for any purpose other than for your own personal use.
We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour.
While we will take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Cookies Policy
If you use our website, we may place and access certain cookies on your computer or device. These may be first party cookies (placed by us and used only by us) or third party cookies. You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity but will not have activity tracked. For more details, please refer to our Cookies Policy.
Privacy Policy
All personal information that you provide us will be managed in accordance with all applicable laws and regulations. Further detail as to how we use your personal information is set out in our Privacy Policy (a copy of which is on our website at juniperandhare.co.uk).
Placing an Order
Once you have submitted an order for goods, you will receive an e-mail confirming receipt of your order (the "order confirmation"). You will receive a further e-mail from us once the goods have been dispatched; at this point a binding contract will be made between us.
Product Descriptions and Packaging
The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.
If We Cannot Accept Your Order
If we are unable to accept your order, we will inform you of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.
Making Changes to Your Order
If you wish to change or cancel an order please contact us as soon as possible. If you wish to make a change, we will let you know if the change is possible and about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change. We will ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.
Registration and Account Management
To make it easier for you to order products using our website, we may offer you the opportunity to register for a personal account.
To register, you must supply us with certain personal information. We will only use the personal information you give us in accordance with our Privacy Policy.
Please keep your password and user name private. If you suspect any activity on your account that is not carried out by you, please let us know immediately.
Price
All prices are quoted in pounds sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.
Payment
Online payment services will be provided in a secure environment.
Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your payment card refuses to pay or does not for any reason authorise the payment to us, we will not be liable for any delay or non-fulfilment of the order.
Ownership
We will retain ownership of the goods until full payment has been made and funds have cleared.
Cancellations
If you wish to change an address or cancel an order please contact us immediately. Please be aware that we may not be able to cancel or amend orders if the order has already been fulfilled or we are not contacted in a timely manner.
Non-Faulty Products
We want you to be happy with every purchase you make with us. If for any reason you are not completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 28 days. Original condition means that the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.
Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.
You will remain responsible for the cost of returning the product(s) to and should obtain a proof of posting as refunds will only be made when product(s) are received by us in the condition outlined above.
Faulty Products
Please be advised that we are unable to take returns on products not purchased directly from Juniper and Hare either at in person events or online at juniperandhare.co.uk. If you purchased a product elsewhere please contact the seller directly.
In accordance with your statutory rights, you may return products :
You are entitled to a refund where the products are returned to us within 28 days of purchase. After 28 days, you are entitled to a replacement product only.
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as "received damaged".
If your goods are received as faulty or damaged once opened, please make us aware within 48 hours of receiving your order by contacting us.
Please note that we may require images and/or videos of any damage for our records and may need to collect the product(s) for testing before a replacement or refund is issued.
Returns
Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded or tracked delivery service as we cannot accept liability for goods lost in transit. Please always retain proof of postage until your exchange or refund has been processed.
You will be notified by email once your returns have been received and processed.
If you require a refund, we will refund the price paid by you for the products within fourteen (14) working days of receiving your returned products.
Products purchased as a set can only be returned as a complete set, not as individual items.
If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
Re-sale of Juniper & Hare Products
Please note that all products which are made available on our website are for your personal use only and you may not sell or re-sell any of the products to anyone, including making them available for sale on any third party website. We reserve the right to cancel any orders which we believe are placed in breach of this term.
Our Liability
Nothing in these Terms seeks to exclude or limit liability for death or personal injury arising as a result of negligence caused by us, our directors or any of our staff or for fraudulent misrepresentation.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking our contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
If the customer is a business, our total liability for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the customer for products under such contract.
Third Party Links
We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.
Intellectual Property
Juniper and Hare Limited is the owner of the Juniper & Hare intellectual property used by us in the course of our business, including, but not limited to, the Juniper & Hare name, the moon gazing hare and juniper crescent moon logo, the powered by nature tagline, all of which are trade marks of Juniper and Hare Limited.
The contents of this website (including pictures, designs, themes, logos, photographs, text, software and all other materials) (the "Materials") are owned by Juniper and Hare Ltd or its third party licensors. You may not copy, reproduce, download, post, record, transmit, commercially exploit, edit or distribute the Materials in any way without our prior written permission. All use of the Materials is on the basis that you are using this website in good faith for domestic purposes or for the purposes of placing an order with us.
New User Discounts
New user discounts are restricted to one use per customer. Discount cannot be redeemed for cash. Discount can only be applied to products; this promotion cannot be applied to postage or other services. Not available in conjunction with any other offer. Only full priced items are included in this promotion, pre discounted products and collection are excluded from this promotion. Offer available exclusively online at juniperandhare.co.uk
Juniper and Hare Ltd
The Coach House, Little Bardfield Hall, Little Bardfield. CM7 4TT